Neighbourhood Pharmacy Association of Canada Position on Patient Safety

Website Response to CBC Marketplace

Patient health and safety is our top priority. Our members are committed, professional and engaged, working hard every day to advance the health and well-being of Canadians and their communities.

While we work hard to deliver quality care, we know there is always room to do better.

Recent reports of errors and deviations from standards of practice are concerning, and certainly do not meet our members’ expectations. We take all incidents, errors and deviations from standards of practice very seriously. Our members, working to complement the role of the provincial Colleges, have systems and processes in place for review and investigation. Where warranted, remedial action is taken.

We are also working to help make pharmacy even safer. We’re collaborating on multiple initiatives – such as a national medication errors database and accelerated implementation of ePrescribing and eHealth technologies – with multiple stakeholders, including the Canadian Pharmacists’ Association (CPhA) and its provincial counterparts, the professional colleges, governments, and patient and industry associations, all to improve healthcare outcomes and enhance patient safety.

To help focus broader pharmacy community attention and resources on improving healthcare outcomes and patient safety, Neighbourhood Pharmacies will convene Pharmacy Patient Safety discussions, to which all key stakeholders and interested parties will be welcome. Our goal will be to identify obstacles but more importantly, to come together and take action where we can. A real commitment to patient safety demands no less.

Our pharmacy teams remain the most accessible healthcare practitioners to Canadians when and where they need pharmacy services. We encourage Canadians to get to know their neighborhood pharmacy team, to help them get the most out of their care.

This is our commitment and we are the Neighbourhood Pharmacy Association of Canada.

For more information: Allan Austin, Director of Communications 416.226.9100 ext. 222

Download PDF

The Neighbourhood Pharmacy Association of Canada is

The strong voice and advocate for the business of neighbourhood pharmacy and its vital role in sustaining the accessibility, quality and affordability of patient care for Canadians.

Get the facts

We Care About Canadians' Healthcare System

Canada’s public healthcare system – long internationally admired – is under threat from rising costs and significant inefficiencies, which will worsen due to Canada’s aging population and its changing needs.

More effective use of neighbourhood pharmacies and the broader pharmacy community offer the potential to save the Canadian healthcare system $8.5 billion to $11.0 billion over the next three years alone, while improving patient outcomes. These savings can be reallocated to other objectives and help maintain the standard of healthcare Canadians expect.

Through its members and associates, The Neighbourhood Pharmacy Association of Canada is driving innovative solutions, through advocacy, networking, research and information services.

Data 1

Almost 80% of Canadians turn to their neighbourhood pharmacist for trusted, professional healthcare advice.


The Neighbourhood Pharmacy Association of Canada helps shape strategy and represents the business of neighbourhood pharmacy with governments, professional associations, special interest groups, peers, media and the public.

The Neighbourhood Pharmacy Association of Canada hosts exclusive, business-building national and regional events that address the industry’s changing dynamics for pharmacy retailers and their trading partners.

To support The Neighbourhood Pharmacy Association of Canada advocacy efforts and inform discussions with policy influencers, The Neighbourhood Pharmacy Association of Canada facilitates the compilation of research and special studies to advance greater understanding of the requirements to sustain a viable community pharmacy sector.  Members receive regular updates on provincial drug programs, the evolving scope of professional pharmacy services and associated funding, trade issues and special studies offering insight into key factors affecting their business interests.

The Neighbourhood Pharmacy Association of Canada provides a growing range of information services, with timely intelligence of direct business application for members and associates.


The Neighbourhood Pharmacy Association of Canada fosters a business environment that enables strong, cohesive pharmacies to provide patients and consumers with neighbourhood access to quality healthcare, products and services.

No. 1 Establising a Progressive Association Business Model
No. 2Focusing Advocacy
No. 3Leading Dialogue
No. 4Supporting Continued Member Business Success

We Value

Leadership and Integrity

Patient Care Outcomes




Cooperation and Collaboration


Our Mission




has its benefits

Top Rule

The Neighbourhood Pharmacy Association of Canada Board and Members

View the full list of our Board, Members and our Associates

See the List

Bottom Rule

9000 points of care

The broader pharmacy community’s 5-point plan to reduce
health care costs and improve patient outcomes now.


Join Us

Help strengthen Canada’s neighbourhood pharmacy industry.